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Re: Credit Card Verification

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
91 of 841

Hi Kunjal,

 

I checked and it looks like the verification charges have already been made on our end. You can try contacting your bank directly to see if they've already showing on your account.

Let us know if you need any further help.

~ Valeria
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Active Member
Hannah M Member Since: Aug 22, 2018
92 of 841

Hi there,

 

Can some please contact me as soon as possible to assist with verifying my account? I have been blocked out after 3 attempts. If you could please get back to me asap that would be great as I need to intigate my project with my freelancer immediately.

 

Thanks,

 

Hannah

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
93 of 841

Hi Hannah,

 

One of our team members will reach out to your shortly and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Hannah M Member Since: Aug 22, 2018
94 of 841
Hi there,

I have still not heard from any one. Please respond ASAP as it is delaying
the process of my project.

Regards

Hannah
Moderator
Avery O Moderator Member Since: Nov 23, 2015
95 of 841

We're sorry for the delay, Hannah. We'll go ahead and follow this up with the team so that they can get back to you the soonest. 


-Avery
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Active Member
Benjamin E Member Since: Jan 20, 2019
96 of 841

Hi,

 

I entered a small amount 3times and I got a response saying the amounts entered was incorrect so my account and I should contact customer support to complete the verification process.

Please can you have a look into the issues especially as I was unable to find a customer support contact details.

 

Thanks  

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
97 of 841

Hi Benjamin,

 

One of our team members will reach out to you directly via support ticket and assist you further with your billing method verification, thank you.

~ Bojan
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Active Member
Shoshana G Member Since: Jul 5, 2018
98 of 841

I am having difficulty verifying my credit card.  The message I receive says contact customer service.  

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
99 of 841

Hi Shoshana,

 

We'll have one of our agents reach out to you and assist you with the verification process. 

 

Thanks!

~ Valeria
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Active Member
Shoshana G Member Since: Jul 5, 2018
100 of 841

I received a message to contact customer support.  How do I do that?

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