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Not Allowed To Verify Payment. Help URGENT !

Active Member
Shoshana G Member Since: Jul 5, 2018
81 of 580

I am having difficulty verifying my credit card.  The message I receive says contact customer service.  

Valeria K Moderator Member Since: Mar 6, 2014
82 of 580

Hi Shoshana,


We'll have one of our agents reach out to you and assist you with the verification process. 



~ Valeria
Active Member
Shoshana G Member Since: Jul 5, 2018
83 of 580

I received a message to contact customer support.  How do I do that?

Active Member
Azhar M Member Since: Nov 22, 2018
84 of 580
Not able to verify ny email
Goran V Moderator Member Since: Mar 24, 2017
85 of 580

Hi Azhar,

Please resend the email again and check your spam and junk folders as well. Thank you.

Active Member
Cheryle S Member Since: Dec 14, 2018
86 of 580

What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service

Community Guru
Jo-An B Member Since: Aug 2, 2016
87 of 580

Hi Cheryle,

Please send me a private message with your concern so I can assist you further.

~ Jo-An

Active Member
Carl-Gustav H Member Since: Jan 14, 2019
88 of 580

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card ?

Active Member
Nichole W Member Since: Feb 27, 2019
89 of 580

You  have phone support?? I have been looking for your number everywhere...

Active Member
Nichole W Member Since: Feb 27, 2019
90 of 580

Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.


I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen. 


I need to pay my artist asap, this is incredibly frustrating.