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Not Allowed To Verify Payment. Help URGENT !

Active Member
Shoshana G Member Since: Jul 5, 2018
61 of 349

I received a message to contact customer support.  How do I do that?

Active Member
Azhar M Member Since: Nov 22, 2018
62 of 349
Not able to verify ny email
Moderator
Goran V Moderator Member Since: Mar 24, 2017
63 of 349

Hi Azhar,

Please resend the email again and check your spam and junk folders as well. Thank you.


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Active Member
Cheryle S Member Since: Dec 14, 2018
64 of 349

What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service

Community Guru
Jo-An B Member Since: Aug 2, 2016
65 of 349

Hi Cheryle,

Please send me a private message with your concern so I can assist you further.

~ Jo-An

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Active Member
Carl-Gustav H Member Since: Jan 14, 2019
66 of 349

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card ?

Active Member
Nichole W Member Since: Feb 27, 2019
67 of 349

You  have phone support?? I have been looking for your number everywhere...

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Active Member
Nichole W Member Since: Feb 27, 2019
68 of 349

Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.

 

I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen. 

 

I need to pay my artist asap, this is incredibly frustrating.

Active Member
Kares S Member Since: Mar 27, 2018
69 of 349

I did not know I had to verify my credit card using USD after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Goran V Moderator Member Since: Mar 24, 2017
70 of 349

Hi Kares,

Our customer support team will reach out to you shortly and assist you further with this, thank you!


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