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Unable to verify Credit card

Aleksandar D Moderator Member Since: Mar 23, 2019
391 of 837

Hi Priya,


Thanks for reaching out to us. I checked refund status for you and can confirm that your refund was successful on our end. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.

Feel free to contact us if you have further questions.


Thank you.

~ Aleksandar
Active Member
Sameh A Member Since: May 26, 2018
392 of 837

Hi Aleksandar,


I have the sameh issue.


I tried to add $ 1.00 but with no luck.




Active Member
Jonathan L Member Since: Mar 2, 2019
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Unable to verify credit card, even though I added a total of $10 for both small payment methods to verify. Now my credit card verification is in a failed state. Please advise.

Community Guru
Cray H Member Since: Jul 21, 2018
394 of 837

Hi Jonathan,


One of our agents will contact you directly through ticket and assist you with verifying your payment method. 

- Mary
Active Member
Jaybusan B Member Since: Apr 30, 2019
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We put in the wrong numbers for the visa verification 3 times because we didn't understand what we needed to do. Now it won't let us verify, it tells us to contact customer service...which is only a bot and is not helpful and then when i asked to speak to a human, it directed me here. Help please!



Avery O Moderator Member Since: Nov 23, 2015
396 of 837

Hi Jaybusan, and Sameh, 

The Customer Support Team will reach out to you to assist you with your bank account, and credit card verification. 

Active Member
Andreas H Member Since: May 3, 2019
397 of 837



I tired to add a billing method but I met an issue. Here it is the error message:


"Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."


I used this payment method in the past but the account was closed.

Now I want to create another account and add the billing method.


Any solution?


Thanks in advance.

Bojan S Moderator Member Since: Mar 9, 2018
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Thank you for reaching out to us, Andreas.


One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
Active Member
Liana T Member Since: May 4, 2019
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Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Liana,


We checked and it looks like you have added a Paypal account and not a credit card. Thank you!