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Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
551 of 1,980

Hi Kenneth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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87d24498
Active Member
Melissa L Member Since: Apr 12, 2019
552 of 1,980

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
553 of 1,980

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 


~ Bojan
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0c23756d
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Anu D Member Since: Apr 12, 2019
554 of 1,980

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
555 of 1,980

Hi Anu,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 


~ Bojan
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684dd300
Active Member
Liliana S Member Since: Apr 13, 2019
556 of 1,980

i cannot do the verification of my credit card. What can i do?

 

kind regards,

 

Liliana Silvestre

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
557 of 1,980

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
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bd82d369
Active Member
Maryna S Member Since: Apr 17, 2019
558 of 1,980

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
559 of 1,980

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 


~ Bojan
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639b3df1
Active Member
Marina G Member Since: Apr 18, 2019
560 of 1,980
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
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