verification required

Goran V · Apr 12, 2019 02:13:43 AM

Hi Kenneth,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

Melissa L · Apr 12, 2019 06:57:14 AM

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

Bojan S · Apr 12, 2019 07:38:52 AM

Hi Melissa,

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.

~ Bojan

Anu D · Apr 12, 2019 08:47:09 AM

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified.

Please advise.

Bojan S · Apr 12, 2019 09:32:12 AM

Hi Anu,

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

Thank you for reaching out to us.

~ Bojan

Liliana S · Apr 13, 2019 05:55:06 AM

i cannot do the verification of my credit card. What can i do?

kind regards,

Liliana Silvestre

Aleksandar D · Apr 13, 2019 06:12:40 AM

Hi Liliana,

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

Thank you.

~ Aleksandar

Maryna S · Apr 17, 2019 01:40:47 PM

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

Bojan S · Apr 17, 2019 02:29:13 PM

Hi Maryna,

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

Thank you for reaching out to us.

~ Bojan

Marina G · Apr 18, 2019 10:02:08 AM

Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?