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Re: verification required

d3719919
Active Member
Tom S Member Since: Apr 11, 2019
551 of 2,008

I've been locked out of verifying my credit card due to too many wrong entries. The bot articles were useless, to me anyway, and I've been unable to find Live Help or even a Support phone number. I finally have the correct figures for verification.
How can I get it verified so I can pay the developer?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
552 of 2,008

Thank you for reaching out to us, Tom.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
Upwork
99ba5cf8
Active Member
Kenneth G Member Since: Apr 12, 2019
553 of 2,008

Got the same issue - am blocked

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
554 of 2,008

Hi Kenneth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork
87d24498
Active Member
Melissa L Member Since: Apr 12, 2019
555 of 2,008

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
556 of 2,008

Hi Melissa,

 

The two small verification charges were placed on your credit card when you added it as a payment method. Also, I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

~ Bojan
Upwork
0c23756d
Active Member
Anu D Member Since: Apr 12, 2019
557 of 2,008

Hello,

The payment is already taken from the bank , I have received the confirmation email as well. But, still on my account it shows card unverified. 

 

Please advise. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
558 of 2,008

Hi Anu,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
684dd300
Active Member
Liliana S Member Since: Apr 13, 2019
559 of 2,008

i cannot do the verification of my credit card. What can i do?

 

kind regards,

 

Liliana Silvestre

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
560 of 2,008

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
Upwork
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