Verifying credit card not working

[Maryna S]

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

[Bojan S]

Hi Maryna,

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

Thank you for reaching out to us. 

[Marina G]

Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?

[Bojan S]

Hi Marina,

We'll have one of our agents reach out to you via support ticket to assist you with your request.

Thank you for reaching out to us. 

[Marina G]

So i should just wait?

[Bojan S]

Hi Marina,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

[Samsara C]

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???

 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

[Avery O]

Hi Samsara, 

A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.

[Samsara C]

Hi Avery,

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

Thank you!

[Vladimir G]

Hi Samsara,

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?