Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Verifying credit card not working

Active Member
Samsara C Member Since: Apr 17, 2019
361 of 735

Hi Vladimir,

 

Thanks for the info. I didn't know there was a response, but I just now replied.

 

Thanks,

Samsara

Highlighted
Active Member
Miriah S Member Since: Feb 26, 2019
362 of 735

Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.

 

Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up. 

Active Member
Samsara C Member Since: Apr 17, 2019
363 of 735
If I understand correctly, I hit "submit verification" and got rejected. I
then would enter different values, try to submit, and get rejected. After a
few tries--with both cards i tried---I was locked out and shown the
"contact customer support" option.
I was never able to successfully send any amount, ever.

Thanks

Active Member
Hamza Y Member Since: Apr 24, 2019
364 of 735

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please? 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
365 of 735

Hi Hamza,

 

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!

~ Bojan
Untitled
Active Member
Hamza Y Member Since: Apr 24, 2019
366 of 735
Hi. Still the same error of not having a valid billing method.

I have talked with my bank and no problem with international use
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
367 of 735

Thank you for following up, Hamza.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

~ Bojan
Untitled
Active Member
Raghad A Member Since: Apr 27, 2019
368 of 735
'm having a problem with payment and no one helped me with it. Do you have a customer service number? And also chat help did not help me I'm having a problem since yesterday and no one interested in the subject
I added my card, updated it and confirmed it, but it did not work
and it is says charge failed
 
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
369 of 735

Hi Raghad,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. You can access your tickets on this page.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Priya M Member Since: Apr 28, 2019
370 of 735

When my amount will be refunded.. if my billing method verification filed. 
Or How i got another vaerification chance?

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS