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Re: Verifying a Credit card

bd82d369
Active Member
Maryna S Member Since: Apr 17, 2019
561 of 2,010

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
562 of 2,010

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
639b3df1
Active Member
Marina G Member Since: Apr 18, 2019
563 of 2,010
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
564 of 2,010

Hi Marina,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
639b3df1
Active Member
Marina G Member Since: Apr 18, 2019
565 of 2,010
So i should just wait?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
566 of 2,010

Hi Marina,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

~ Bojan
Upwork
8236e6fc
Active Member
Samsara C Member Since: Apr 17, 2019
567 of 2,010

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???

 

 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
568 of 2,010

Hi Samsara, 


A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.


~ Avery
Upwork
8236e6fc
Active Member
Samsara C Member Since: Apr 17, 2019
569 of 2,010

Hi Avery,

 

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

 

Thank you!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
570 of 2,010

Hi Samsara,

 

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

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