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Re: Verifying credit card not working

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
351 of 730

Hi Liliana,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you.

~ Aleksandar
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Maryna S Member Since: Apr 17, 2019
352 of 730

I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
353 of 730

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Marina G Member Since: Apr 18, 2019
354 of 730
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
355 of 730

Hi Marina,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Marina G Member Since: Apr 18, 2019
356 of 730
So i should just wait?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
357 of 730

Hi Marina,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

~ Bojan
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Active Member
Samsara C Member Since: Apr 17, 2019
358 of 730

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???

 

 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
359 of 730

Hi Samsara, 


A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.


-Avery
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Active Member
Samsara C Member Since: Apr 17, 2019
360 of 730

Hi Avery,

 

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

 

Thank you!

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