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Re: Verifying credit card not working

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
511 of 1,700

Hi Maryna,

 

We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Marina G Member Since: Apr 18, 2019
512 of 1,700
Hello, I cant verify my creadit Card, it says contact the Support team and ive spent an hour trying to find how to contact them. So can somebody help me?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
513 of 1,700

Hi Marina,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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Marina G Member Since: Apr 18, 2019
514 of 1,700
So i should just wait?
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Bojan S Moderator Member Since: Mar 9, 2018
515 of 1,700

Hi Marina,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.


~ Bojan
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Samsara C Member Since: Apr 17, 2019
516 of 1,700

I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???

 

 I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got. 

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Avery O Moderator Member Since: Nov 23, 2015
517 of 1,700

Hi Samsara, 


A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.


-Avery
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Samsara C Member Since: Apr 17, 2019
518 of 1,700

Hi Avery,

 

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

 

Thank you!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
519 of 1,700

Hi Samsara,

 

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

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Samsara C Member Since: Apr 17, 2019
520 of 1,700

Hi Vladimir,

 

Thanks for the info. I didn't know there was a response, but I just now replied.

 

Thanks,

Samsara

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