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Re: My debit card is verified successfuly but the system still refuses to charge

8236e6fc
Active Member
Samsara C Member Since: Apr 17, 2019
571 of 2,012

Hi Avery,

 

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

 

Thank you!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
572 of 2,012

Hi Samsara,

 

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

Untitled
8236e6fc
Active Member
Samsara C Member Since: Apr 17, 2019
573 of 2,012

Hi Vladimir,

 

Thanks for the info. I didn't know there was a response, but I just now replied.

 

Thanks,

Samsara

mirarts
Active Member
Miriah S Member Since: Feb 26, 2019
574 of 2,012

Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.

 

Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up. 

8236e6fc
Active Member
Samsara C Member Since: Apr 17, 2019
575 of 2,012
If I understand correctly, I hit "submit verification" and got rejected. I
then would enter different values, try to submit, and get rejected. After a
few tries--with both cards i tried---I was locked out and shown the
"contact customer support" option.
I was never able to successfully send any amount, ever.

Thanks

d14a6d07
Active Member
Hamza Y Member Since: Apr 24, 2019
576 of 2,012

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
577 of 2,012

Hi Hamza,

 

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!

~ Bojan
Upwork
d14a6d07
Active Member
Hamza Y Member Since: Apr 24, 2019
578 of 2,012
Hi. Still the same error of not having a valid billing method.

I have talked with my bank and no problem with international use
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
579 of 2,012

Thank you for following up, Hamza.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

~ Bojan
Upwork
999771f3
Active Member
Raghad A Member Since: Apr 27, 2019
580 of 2,012
'm having a problem with payment and no one helped me with it. Do you have a customer service number? And also chat help did not help me I'm having a problem since yesterday and no one interested in the subject
I added my card, updated it and confirmed it, but it did not work
and it is says charge failed