problem payment to hier

[Samsara C]

Hi Avery,

Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.

Thank you!

[Vladimir G]

Hi Samsara,

I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?

[Samsara C]

Hi Vladimir,

Thanks for the info. I didn't know there was a response, but I just now replied.

Thanks,

Samsara

[Miriah S]

Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.

Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up. 

[Samsara C]

If I understand correctly, I hit "submit verification" and got rejected. I
then would enter different values, try to submit, and get rejected. After a
few tries--with both cards i tried---I was locked out and shown the
"contact customer support" option.
I was never able to successfully send any amount, ever.

Thanks

[Hamza Y]

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please? 

[Bojan S]

Hi Hamza,

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!

[Hamza Y]

Hi. Still the same error of not having a valid billing method.

I have talked with my bank and no problem with international use

[Bojan S]

Thank you for following up, Hamza.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

[Raghad A]

'm having a problem with payment and no one helped me with it. Do you have a customer service number? And also chat help did not help me I'm having a problem since yesterday and no one interested in the subject

I added my card, updated it and confirmed it, but it did not work

and it is says charge failed