problem payment to hier

[Hamza Y]

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please? 

[Bojan S]

Hi Hamza,

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!

[Hamza Y]

Hi. Still the same error of not having a valid billing method.

I have talked with my bank and no problem with international use

[Bojan S]

Thank you for following up, Hamza.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

[Raghad A]

'm having a problem with payment and no one helped me with it. Do you have a customer service number? And also chat help did not help me I'm having a problem since yesterday and no one interested in the subject

I added my card, updated it and confirmed it, but it did not work

and it is says charge failed

[Aleksandar D]

Hi Raghad,

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. You can access your tickets on this page.

Thank you.

[Priya M]

When my amount will be refunded.. if my billing method verification filed. 
Or How i got another vaerification chance?

[Aleksandar D]

Hi Priya,

Thanks for reaching out to us. I checked refund status for you and can confirm that your refund was successful on our end. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.

Feel free to contact us if you have further questions.

Thank you.

[Sameh A]

Hi Aleksandar,

I have the sameh issue.

I tried to add $ 1.00 but with no luck.

Regards,

[Jonathan L]

Unable to verify credit card, even though I added a total of $10 for both small payment methods to verify. Now my credit card verification is in a failed state. Please advise.