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problem payment to hier

d14a6d07
Active Member
Hamza Y Member Since: Apr 24, 2019
571 of 1,988

Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
572 of 1,988

Hi Hamza,

 

Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!


~ Bojan
Untitled
d14a6d07
Active Member
Hamza Y Member Since: Apr 24, 2019
573 of 1,988
Hi. Still the same error of not having a valid billing method.

I have talked with my bank and no problem with international use
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
574 of 1,988

Thank you for following up, Hamza.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 


~ Bojan
Untitled
999771f3
Active Member
Raghad A Member Since: Apr 27, 2019
575 of 1,988
'm having a problem with payment and no one helped me with it. Do you have a customer service number? And also chat help did not help me I'm having a problem since yesterday and no one interested in the subject
I added my card, updated it and confirmed it, but it did not work
and it is says charge failed
 
 
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
576 of 1,988

Hi Raghad,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. You can access your tickets on this page.

 

Thank you.

~ Aleksandar
Untitled
a0eede0b
Active Member
Priya M Member Since: Apr 28, 2019
577 of 1,988

When my amount will be refunded.. if my billing method verification filed. 
Or How i got another vaerification chance?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
578 of 1,988

Hi Priya,

 

Thanks for reaching out to us. I checked refund status for you and can confirm that your refund was successful on our end. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.

Feel free to contact us if you have further questions.

 

Thank you.

~ Aleksandar
Untitled
usameh
Active Member
Sameh A Member Since: May 26, 2018
579 of 1,988

Hi Aleksandar,

 

I have the sameh issue.

 

I tried to add $ 1.00 but with no luck.

 

Regards,

 

dac66e37
Active Member
Jonathan L Member Since: Mar 2, 2019
580 of 1,988

Unable to verify credit card, even though I added a total of $10 for both small payment methods to verify. Now my credit card verification is in a failed state. Please advise.