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Re: Billing Method issue

Aleksandar D Moderator Member Since: Mar 23, 2019
381 of 788

Hi Priya,


Thanks for reaching out to us. I checked refund status for you and can confirm that your refund was successful on our end. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.

Feel free to contact us if you have further questions.


Thank you.

~ Aleksandar
Active Member
Sameh A Member Since: May 26, 2018
382 of 788

Hi Aleksandar,


I have the sameh issue.


I tried to add $ 1.00 but with no luck.




Active Member
Jonathan L Member Since: Mar 2, 2019
383 of 788

Unable to verify credit card, even though I added a total of $10 for both small payment methods to verify. Now my credit card verification is in a failed state. Please advise.

Community Guru
Mary H Member Since: Jul 21, 2018
384 of 788

Hi Jonathan,


One of our agents will contact you directly through ticket and assist you with verifying your payment method. 

- Mary
Active Member
Jaybusan B Member Since: Apr 30, 2019
385 of 788

We put in the wrong numbers for the visa verification 3 times because we didn't understand what we needed to do. Now it won't let us verify, it tells us to contact customer service...which is only a bot and is not helpful and then when i asked to speak to a human, it directed me here. Help please!



Avery O Moderator Member Since: Nov 23, 2015
386 of 788

Hi Jaybusan, and Sameh, 

The Customer Support Team will reach out to you to assist you with your bank account, and credit card verification. 

Active Member
Andreas H Member Since: May 3, 2019
387 of 788



I tired to add a billing method but I met an issue. Here it is the error message:


"Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."


I used this payment method in the past but the account was closed.

Now I want to create another account and add the billing method.


Any solution?


Thanks in advance.

Bojan S Moderator Member Since: Mar 9, 2018
388 of 788

Thank you for reaching out to us, Andreas.


One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
Active Member
Liana T Member Since: May 4, 2019
389 of 788


Joanne Marie P Moderator Member Since: Nov 26, 2017
390 of 788

Hi Liana,


We checked and it looks like you have added a Paypal account and not a credit card. Thank you!