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Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

Active Member
Liana T Member Since: May 4, 2019
401 of 841

ME  TOO PLEASE!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
402 of 841

Hi Liana,

 

We checked and it looks like you have added a Paypal account and not a credit card. Thank you!


-Joanne
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Active Member
Lina L Member Since: May 4, 2019
403 of 841

I have not been able to verify my credit card information. The system said to post 10.00 US  but when I entered 10.00 US in both amounts to verify, the system said the amounts were incorrect. Can you please help since my contract milestones are coming up and the deadline is tight. I don't want to have a problem with the freelancer I hired. 

Thanks,

L

 

Active Member
Liana T Member Since: May 4, 2019
404 of 841

Hi! I can not make the credit card verification. I write the amounts totalling to $10, however they write that I am wrong

Active Member
Volodymyr H Member Since: May 5, 2019
405 of 841

Upwork support it is a disaster.
I am trying to verify my credit card.
My steps:
*entered card info
*get 2 payments to my card
*entered amounts in verify fields
*amounts are incorrect(

After that, I am more than 1 hour trying to connect to support without result. Looks like I can't connect to support(

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
406 of 841

Hi Volodymyr,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your verification process.

 

Thank you.

~ Aleksandar
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Active Member
Amir S Member Since: May 7, 2019
407 of 841

Can't verify the two deposits it says I must verify to continue the project.  Please help ASAP.

 

Thanks,

Amir

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
408 of 841

Hi Amir,

 

Looks like our team member already provided this information for you via this support ticket.

 

Let us know if you need further assistance.

 

Thank you.

~ Bojan
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Active Member
Beverly T Member Since: May 8, 2019
409 of 841

I am using a regular credit card and it is not accepting the address. 

 

The address is a PO box, which is valid and what matches my credit card.  I am unable to hire a freelancer due to this. 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
410 of 841

Hi Beverly,

 

We'll have one of our agents reach out to you via support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
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