Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
101 of 1,980

Hi Konstantin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.


Untitled
a61b5d93
Active Member
Ata K Member Since: May 15, 2019
102 of 1,980

Hi Upwork staff,

I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact. 

Dr. Ata Karim

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
103 of 1,980

Hi Ata, 


A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.


-Avery
Untitled
a61b5d93
Active Member
Ata K Member Since: May 15, 2019
104 of 1,980

Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
105 of 1,980

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
Untitled
a61b5d93
Active Member
Ata K Member Since: May 15, 2019
106 of 1,980
Thanks.
775a94a6
Active Member
Mary B Member Since: Aug 1, 2019
107 of 1,980

I am having the same issues too.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
108 of 1,980

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
95c60fb4
Active Member
Muhammad J Member Since: Oct 1, 2019
109 of 1,980

I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
110 of 1,980

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
Untitled
TOP KUDOED MEMBERS