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Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
61 of 940

Hi Ata,

 

I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.

 

Thanks!

~ Valeria
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Active Member
Ata K Member Since: May 15, 2019
62 of 940
Thanks.
Active Member
Mary B Member Since: Aug 1, 2019
63 of 940

I am having the same issues too.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
64 of 940

Hi Mary,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Muhammad J Member Since: Oct 1, 2019
65 of 940

I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
66 of 940

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

~ Bojan
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Active Member
Margret D Member Since: Nov 9, 2018
67 of 940

I have the same problem ... I cannot contact ANYONE at Upwork regarding a payment that was made, but the freelancer did not receive. Pleaase advise.

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
68 of 940

Hi Margret,

 

I apologize for the trouble this caused. One of our agents will reach out to you directly via a support ticket and advise further regarding your concern.

 

Thank you for reaching out to us.  

~ Bojan
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Active Member
Roxon A Member Since: Oct 14, 2019
69 of 940
Hi Valeria,
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!

Thanks,
Moderator
Goran V Moderator Member Since: Mar 24, 2017
70 of 940

Hi Roxon and Pappu,

Our team will reach out to you both via ticket and assist you further with your billing methods. You can access your tickets on this Link. If further help is needed let me know, thank you.


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