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Card Verification issue

Active Member
Roxon A Member Since: Oct 14, 2019
741 of 938
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
742 of 938

Hi Roxon,

I`m sorry about the inconvenience this had caused you. Our team is resending your ticket as we speak. You can access your tickets on this Link. Thank you.


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Active Member
Beata I Member Since: Oct 15, 2019
743 of 938

Hi 

 

I have exceeded maximum verification attemts to verify my bank account.

 

Could you help please?

 

 

Thank you 

 

Beata

Active Member
Tusharkumar P Member Since: Sep 28, 2019
744 of 938

Please Contact Upwork Customer Support.

Active Member
Md Bashir Hasan S Member Since: Mar 12, 2019
745 of 938

Please contact upwork support. their support is really awesome.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
746 of 938

Hi Beata and D M, 


Our team will reach out to you via ticket as soon as possible and assist you both with your billing methods. Thank you.


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Highlighted
Active Member
D M Member Since: Oct 15, 2019
747 of 938

I've exceeded maximum no of attempts and therefore cannot verify my billing method. Please help.

Active Member
Imoleayo O Member Since: Oct 15, 2019
748 of 938

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for any issue.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
749 of 938

Hi Imoleayo,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.

 

~ Bojan
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Active Member
Phil C Member Since: Oct 15, 2019
750 of 938

The billing method set up is so not user friendly.  I continue to get an error message.  I was able to get the "small" amounts withdrawn from my paypal account, which I verified, but I continue to get a message that says I need to set up a billing method.

 

Also I wasn't pleased to see that the "small" amounts totalled $10.  And I didn't see anything that suggested that the $10 would be credited back or applied to the amount I owe the freelancer. Which, by the way, the system won't let me officially hire.

 

I'm also irritated that I have to use community support instead of an actual customer service support team.

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