I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for any issue.
Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.
The billing method set up is so not user friendly. I continue to get an error message. I was able to get the "small" amounts withdrawn from my paypal account, which I verified, but I continue to get a message that says I need to set up a billing method.
Also I wasn't pleased to see that the "small" amounts totalled $10. And I didn't see anything that suggested that the $10 would be credited back or applied to the amount I owe the freelancer. Which, by the way, the system won't let me officially hire.
I'm also irritated that I have to use community support instead of an actual customer service support team.
I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket and assist you with setting up your billing method.
Thank you for reaching out to us!
Tried to add my visa but I always get this message.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I have been in contact with my bank, they cant se any problem. The card is working everywhere else.
How can I have my card accepted?
I just checked your account and it looks like you were able to successfully add your billing method. Feel free to follow up if you still need any assistance, we're here to help.