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Re: Q:I want to verify my credit card.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
731 of 827

Hi Imoleayo,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.

 

~ Bojan
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Active Member
Phil C Member Since: Oct 15, 2019
732 of 827

The billing method set up is so not user friendly.  I continue to get an error message.  I was able to get the "small" amounts withdrawn from my paypal account, which I verified, but I continue to get a message that says I need to set up a billing method.

 

Also I wasn't pleased to see that the "small" amounts totalled $10.  And I didn't see anything that suggested that the $10 would be credited back or applied to the amount I owe the freelancer. Which, by the way, the system won't let me officially hire.

 

I'm also irritated that I have to use community support instead of an actual customer service support team.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
733 of 827

Hi Phil,

 

I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket and assist you with setting up your billing method.

 

Thank you for reaching out to us! 

~ Bojan
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Active Member
Marcus J Member Since: Oct 15, 2019
734 of 827

Tried to add my visa but I always get this message.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I have been in contact with my bank, they cant se any problem. The card is working everywhere else.

 

How can I have my card accepted?

 

//Marcus

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
735 of 827

Hi Marcus,

 

I just checked your account and it looks like you were able to successfully add your billing method. Feel free to follow up if you still need any assistance, we're here to help.

 

Thank you! 

~ Bojan
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Active Member
Sunbal M Member Since: May 27, 2019
736 of 827
Q:
I want to verify my credit card. Entered two statements but they said you entered invalid. Then i tried again and they said your chances are finished, contact customer care. How can i verify my credit card in it.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
737 of 827

Hi Sunbal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Sunbal M Member Since: May 27, 2019
738 of 827

Thanks Goran. I will be waiting.

Active Member
Linnea R Member Since: Oct 17, 2019
739 of 827
 
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
740 of 827

Hi Linnea,

 

The two small verification charges were placed on your credit card when you added it as a payment method. The sum of those charges equals $10 and should appear in your credit card statement shortly. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification.

 

Thank you!

~ Bojan
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