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Re: billing is still unverified

Active Member
Joachim L Member Since: Oct 19, 2019
741 of 831

Hi! 

I'm trying to deposit through paypal, but getting 

 

You don't have a valid billing method on file with Upwork. Please correct this before making an offer.

 

 

- Card is added to paypal 
- Balance has enough 
- Paypal account is added here 
- Paypal account is verified 
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
742 of 831

Hi Joachim,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Sofia M Member Since: Oct 20, 2019
743 of 831

i have tried to input the amount for verification in my currency which make me locked i think and now the the page is not showing to verify amount option and am unable to get upwork customer care.

here is the screeshot of my account.

My first question is how can i verify my amount 

second is how can contact customer support if i persist this type of problem again.

third how long it takes to reverify my billing account 

fourth the amount they charged.did they refund it to me in case i am unable to contact customer care (because there is no customer care )

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
744 of 831

Hi Sofia,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 


-Joanne
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Highlighted
Active Member
Mohammad A Member Since: Oct 21, 2019
745 of 831

Hi, I have the same issue. what i can do 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
746 of 831

Hi Mohammad,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket and assist you with your request.

~ Bojan
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Active Member
Mohammad A Member Since: Oct 21, 2019
747 of 831
Hi sir,

its 2.55 & 7.45
Moderator
Avery O Moderator Member Since: Nov 23, 2015
748 of 831

Hi Mohammed, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused you.


-Avery
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Active Member
Tatyana K Member Since: Oct 30, 2019
749 of 831

I put too many times during verification the card. Please help 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
750 of 831

Hi Tatyana,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
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