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Re: billing is still unverified

Active Member
Tatyana K Member Since: Oct 30, 2019
761 of 893

I put too many times during verification the card. Please help 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
762 of 893

Hi Tatyana,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Mohammad A Member Since: Oct 21, 2019
763 of 893

Hi, I have the same issue

 

What i can do. 

 

Please support 

Active Member
Roger D Member Since: Oct 21, 2019
764 of 893

I'm trying to add a credit card so that I can hire, and the site keeps giving me this error:

 

We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute.

Active Member
Roger D Member Since: Oct 21, 2019
765 of 893

Nevermind. Apparently we needed to complete the "Verify Your Identity" action, but the error messages never said anything about it. Time to update the validation errors Smiley Wink

Active Member
Elvedin S Member Since: Oct 23, 2019
766 of 893

This is my first time using this platform. When I try to hire a freelancer I can't do that unless I have verified my creditcard. Now when I try to verify my creditcard I assue I have to put in the right amount in dollars right (se attached image)?  if I understand it correctly the two amounts that I need to enter will be displayed in my internetbank. The amount in my internetbank is displayed in swedish crowns so I guess I have to convert them to dollars? I have tried different times to verify it and now it jut says "

Requires verification. Contact customer support".
I don't know how to proceed form here as I'm not able to verify my card. I can't even get the pop-up windoes that is attached in the files.
**Edited for Community Guidelines**
Moderator
Goran V Moderator Member Since: Mar 24, 2017
767 of 893

Hi Elvedin,


I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. You can access your tickets on this Link. Thank you.


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Active Member
Sean K Member Since: Oct 23, 2019
768 of 893

Hi,

 

I am unable to verify my business card.  I put incorrect amounts in the first attempt and it appeared to time out the other two times I tried.  I use this card all the time, not sure what the issue is.

 

Sean Kenned

Moderator
Goran V Moderator Member Since: Mar 24, 2017
769 of 893

Hi Sean,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Yu K Member Since: Oct 24, 2019
770 of 893

Credit card debit failed, what is the reason, how to deal with

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