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Re: I can't add my credit card info

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
911 of 1,287

Hi Michel,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Donald W Member Since: Dec 20, 2019
912 of 1,287

I tried three times to verify my payment method but it failed. Now I'm told to contact customer support but I can't find where to do that, help!!!!

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Active Member
Tierra R Member Since: Dec 20, 2019
913 of 1,287
Me too!!! So frustrating
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
914 of 1,287

Thank you for reaching out to us, Donald and Tierra.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your requests


~ Bojan
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Active Member
Ricky J Member Since: Dec 21, 2019
915 of 1,287

Hey my address is not being recognized in order to add my credit card. How can I fix this?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
916 of 1,287

Hi Ricky,

 

One of our agents will reach out to you via a support ticket and will assist further in adding your credit card on file. Thank you!


-Joanne
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Active Member
Paul A Member Since: Dec 27, 2019
917 of 1,287

I was adding a billing method and the Master card method failed, i added a visa card and also failed. I've tried to get the M-PESA option but its not availble. I need to make payments because  time is running out. kindly assist 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
918 of 1,287

Hi Paul,

 

I checked and it seems that you have an open ticket with our team regarding your billing method in which one of our agents already updated the ticket a few moments ago. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Aleksandar
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Active Member
FilWeb A Member Since: Dec 29, 2019
919 of 1,287

I am trying to add my credit card info several times but it keeps on telling me that I need to input the required fields but I already did. Please see attached screen capture, I just removed some important details.

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
920 of 1,287

Hi FilWeb,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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