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Re: I can't add my credit card info

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
911 of 1,258

Hi Ricky,

 

One of our agents will reach out to you via a support ticket and will assist further in adding your credit card on file. Thank you!


-Joanne
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Paul A Member Since: Dec 27, 2019
912 of 1,258

I was adding a billing method and the Master card method failed, i added a visa card and also failed. I've tried to get the M-PESA option but its not availble. I need to make payments because  time is running out. kindly assist 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
913 of 1,258

Hi Paul,

 

I checked and it seems that you have an open ticket with our team regarding your billing method in which one of our agents already updated the ticket a few moments ago. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Aleksandar
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FilWeb A Member Since: Dec 29, 2019
914 of 1,258

I am trying to add my credit card info several times but it keeps on telling me that I need to input the required fields but I already did. Please see attached screen capture, I just removed some important details.

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
915 of 1,258

Hi FilWeb,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Mark T Member Since: Jan 2, 2020
916 of 1,258

 I got this messege when i try to add my card 

 

''We are unable to authorize your card. Please add another billing method or contact your issuing bank''

 

What to do?

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
917 of 1,258

Hi Mark,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
918 of 1,258

Hi Tony,

 

One of our team members will reach out and assist you directly in verifying your credit card. Thank you!


-Joanne
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Tony D Member Since: Jan 4, 2020
919 of 1,258

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you.

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Ashutosh S Member Since: Jan 5, 2020
920 of 1,258
My credit card was working fine but suddenly, it is showing Charge Failed. What should i do ?
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