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Re: Support

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Active Member
FilWeb A Member Since: Dec 29, 2019
921 of 1,313

I am trying to add my credit card info several times but it keeps on telling me that I need to input the required fields but I already did. Please see attached screen capture, I just removed some important details.

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
922 of 1,313

Hi FilWeb,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Mark T Member Since: Jan 2, 2020
923 of 1,313

 I got this messege when i try to add my card 

 

''We are unable to authorize your card. Please add another billing method or contact your issuing bank''

 

What to do?

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
924 of 1,313

Hi Mark,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
925 of 1,313

Hi Tony,

 

One of our team members will reach out and assist you directly in verifying your credit card. Thank you!


-Joanne
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Active Member
Tony D Member Since: Jan 4, 2020
926 of 1,313

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you.

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Ashutosh S Member Since: Jan 5, 2020
927 of 1,313
My credit card was working fine but suddenly, it is showing Charge Failed. What should i do ?
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
928 of 1,313

Hi Ashutosh,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Saurabh C Member Since: Jan 7, 2020
929 of 1,313

Hi,
I'm not able to hire a freelancer because it's always showing me this error,
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

I called my bank also and they said I've enough limit to do transactions & card is also working but still not able to do the payment. It always showing me the above error while adding the amount in Escrow.

Waiting for your quick reply, it's urgent.
Thanks.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
930 of 1,313

Hi Saurabh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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