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Re: Support

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1041 of 1,986

Hi FilWeb,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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8aa9a176
Active Member
Mark T Member Since: Jan 2, 2020
1042 of 1,986

 I got this messege when i try to add my card 

 

''We are unable to authorize your card. Please add another billing method or contact your issuing bank''

 

What to do?

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1043 of 1,986

Hi Mark,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1044 of 1,986

Hi Tony,

 

One of our team members will reach out and assist you directly in verifying your credit card. Thank you!


-Joanne
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61505e65
Active Member
Tony D Member Since: Jan 4, 2020
1045 of 1,986

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you.

34f88b8b
Active Member
Ashutosh S Member Since: Jan 5, 2020
1046 of 1,986
My credit card was working fine but suddenly, it is showing Charge Failed. What should i do ?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1047 of 1,986

Hi Ashutosh,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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e0513689
Active Member
Saurabh C Member Since: Jan 7, 2020
1048 of 1,986

Hi,
I'm not able to hire a freelancer because it's always showing me this error,
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

I called my bank also and they said I've enough limit to do transactions & card is also working but still not able to do the payment. It always showing me the above error while adding the amount in Escrow.

Waiting for your quick reply, it's urgent.
Thanks.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1049 of 1,986

Hi Saurabh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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5a8af00e
Active Member
Walid G Member Since: Jan 7, 2020
1050 of 1,986

My trials to verify my credit card finished and i can't verify it again, need to contact someone to unlock this

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