Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Support

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
871 of 996

Thank you for reaching out to us, Donald and Tierra.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your requests

~ Bojan
Untitled
Highlighted
Active Member
Ricky J Member Since: Dec 21, 2019
872 of 996

Hey my address is not being recognized in order to add my credit card. How can I fix this?

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
873 of 996

Hi Ricky,

 

One of our agents will reach out to you via a support ticket and will assist further in adding your credit card on file. Thank you!


-Joanne
Untitled
Highlighted
Active Member
Paul A Member Since: Dec 27, 2019
874 of 996

I was adding a billing method and the Master card method failed, i added a visa card and also failed. I've tried to get the M-PESA option but its not availble. I need to make payments because  time is running out. kindly assist 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
875 of 996

Hi Paul,

 

I checked and it seems that you have an open ticket with our team regarding your billing method in which one of our agents already updated the ticket a few moments ago. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
FilWeb A Member Since: Dec 29, 2019
876 of 996

I am trying to add my credit card info several times but it keeps on telling me that I need to input the required fields but I already did. Please see attached screen capture, I just removed some important details.

 

**Edited for Community Guidelines**

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
877 of 996

Hi FilWeb,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Mark T Member Since: Jan 2, 2020
878 of 996

 I got this messege when i try to add my card 

 

''We are unable to authorize your card. Please add another billing method or contact your issuing bank''

 

What to do?

 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
879 of 996

Hi Mark,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


Untitled
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
880 of 996

Hi Tony,

 

One of our team members will reach out and assist you directly in verifying your credit card. Thank you!


-Joanne
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS