Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Verifying billing method help

Highlighted
Active Member
Orcelima O Member Since: Jan 8, 2020
931 of 1,299

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
932 of 1,299

Hi Orcelima,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


Untitled
Highlighted
Active Member
Dorottya G Member Since: Jan 9, 2020
933 of 1,299

Hello,Billing method "Requires verification. Contact customer support".Can you please unblock it?Thank you

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
934 of 1,299

Hi Dorottya,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
Dutth B Member Since: Jan 10, 2020
935 of 1,299

i'm facing the same problem.

Thanks

Dutth

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
936 of 1,299

Hi Dutth,

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Ariana K Member Since: Jan 12, 2020
937 of 1,299

Hi, 

Plsea, could someone contact me aswell? I am having diffculties trying to verify my credit card account. The freelancer has already done the work so this is kind of urgent. Thanks in advance

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
938 of 1,299

Hi Ariana,

 

One of our team members will reach out and assist you directly via a support ticket.Thank you!


-Joanne
Untitled
Highlighted
Active Member
Maria N Member Since: Jan 13, 2020
939 of 1,299

"You must enter the USD amounts to verify your card.If you have already attempted verification and it was not successful please contact a support agent for further assistance."HelloI've made a mistake with varification of my biiling method and entered wrong amounts. How can I do it with the same credit card?

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
940 of 1,299

Hi Maria,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS