Need to contact support to verify my credit card but it doesn't give an option to contact suppor

[Paige M]

Hi Valeria, 

I am having the same issue. Is there a number I can call to verify my card?

Paige

[Bojan S]

Thank you for reaching out to us, Paige.

One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

[Shafia R]

Hi Valeria, I am having the same issue. I need to make a payment quick. Please help.

[Andrea G]

Hi Shafia,

I checked and it looks like you haven't added a billing method yet. Please, check this help article for the information about adding a credit card as a payment method and the verification process. If the card is declining, you may need to check with your bank or your credit card issuer to sort out the problem.

Thank you.

[Shafia R]

I have been trying to add acard and I have used 3 cards but the website is not accepting them. The card is not declining, there is something wrong with the website.

[Joanne Marie P]

Hi Shafia,

I checked, and it looks like the decline error was from your bank. You may need to reach out to them about this so that they can assist you further. 

[Abdullah B]

Hey, I couldn't find a suitable place for the solution to my issue. I have created my account a few days back and could able to find the payment method of credit card and Paypal is not working in my country. I'm also attaching a screen-shot of my issue. Kindly sort this out on a priority basis so that I can able to buy connects.

[Dave S]

I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?

[Dave S]

Hi I’m trying to verify my card and it’s not working i am trying to click the link to enter the two charges on my card and it doesn’t allow me could you help?

[Aleksandar D]

Hi Dave,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.