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Re: Verify card

Active Member
Abdullah B Member Since: Aug 14, 2020
161 of 1,893

Hey, I couldn't find a suitable place for the solution to my issue. I have created my account a few days back and could not able to add the payment method of Credit card and Paypal is not working in my country. I'm also attaching a screen-shot of my issue. Kindly sort this out on a priority basis so that I can able to buy connects.

Goran V Moderator Member Since: Mar 24, 2017
162 of 1,893

Hi Abdullah,


Please try clearing your cache and cookies or logging in with another browser to add your billing method. Thank you.

Active Member
Orane C Member Since: Feb 28, 2019
163 of 1,893

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Avery O Moderator Member Since: Nov 23, 2015
164 of 1,893

Hi Orane, 

I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 

Active Member
Rawan M Member Since: Apr 2, 2019
165 of 1,893
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Goran V Moderator Member Since: Mar 24, 2017
166 of 1,893

Hi Rawan,


One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.

Active Member
Carol B Member Since: Jul 5, 2018
167 of 1,893

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Valeria K Moderator Member Since: Mar 6, 2014
168 of 1,893

Hi Carol,


It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Active Member
Retouch P Member Since: Jul 6, 2018
169 of 1,893

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.


Please help me

Vladimir G Moderator Member Since: Oct 31, 2014
170 of 1,893

Hi Retouch,


Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.