Charge Failed in billing method

Andrea G · Oct 5, 2020 08:30:32 AM

Hi Salah,

One of our agents will reach out to you via support ticket to assist you further. You can access your ticket here.

Thanks!

~Andrea

Muhammad Ali R · Oct 5, 2020 09:41:56 AM

Hi, so a while back I hired someone on Upwork but then had to withdraw the offer because the freelancer didn't accept it but Upwork did accept the payment and the amount was deposited in escrow.

Now using the same debit card, I'm unable to hire a freelancer. Upwork says that the charge failed and I need to add a valid payment method. I'm so stressed out because of this. I need to hire someone immediately and Upwork won't let me do it.

Andrea G · Oct 5, 2020 10:44:04 AM

Hi Muhammad Ali,

I'm sorry to hear you're having trouble hiring a freelancer. I checked your account and it looks like the charges on your card keep getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

~Andrea

Sherman L · Oct 5, 2020 11:48:36 AM

Is there someone that can help me with the same issue? Thanks.

Andrea G · Oct 5, 2020 01:45:38 PM

Hi Sherman,

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

Thanks!

~Andrea

Michail M · Oct 6, 2020 04:26:31 AM

I want to verify my credit card, but it doesen't seem possible. I don't see the Verify Now link.
It was there yesterday, but I failed to verify(such an idiot). What am I supposed to do?

Thanks in advance.

Goran V · Oct 6, 2020 04:46:40 AM

Hi Michail,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

Sara D · Oct 7, 2020 05:42:09 AM

Hi Upworker

I am confused I want to hire freelancer but when I click hire is always like this
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Aleksandar D · Oct 7, 2020 07:00:56 AM

Hi Sara,

Thanks for reaching out to us. Please check with your bank for more information on why the charge is getting declined and make sure that you have enough funds on the card.

Regarding your PayPal, please try again using an alternative payment method from your PayPal wallet. You may want to consider contacting PayPal support for more information on this.

Thank you.

~ Aleksandar

Douglas B · Oct 9, 2020 01:53:12 AM

Whats happening you refuse my TIDE BANK card and claimed it was a gift card???????

I don't have all day to sort your problems out get someone to call me on +44 207 112 5158