Charge Failed in billing method

Sherman L · Oct 5, 2020 11:48:36 AM

Is there someone that can help me with the same issue? Thanks.

Andrea G · Oct 5, 2020 01:45:38 PM

Hi Sherman,

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

Thanks!

~Andrea

Michail M · Oct 6, 2020 04:26:31 AM

I want to verify my credit card, but it doesen't seem possible. I don't see the Verify Now link.
It was there yesterday, but I failed to verify(such an idiot). What am I supposed to do?

Thanks in advance.

Goran V · Oct 6, 2020 04:46:40 AM

Hi Michail,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

Sara D · Oct 7, 2020 05:42:09 AM

Hi Upworker

I am confused I want to hire freelancer but when I click hire is always like this
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Aleksandar D · Oct 7, 2020 07:00:56 AM

Hi Sara,

Thanks for reaching out to us. Please check with your bank for more information on why the charge is getting declined and make sure that you have enough funds on the card.

Regarding your PayPal, please try again using an alternative payment method from your PayPal wallet. You may want to consider contacting PayPal support for more information on this.

Thank you.

~ Aleksandar

Douglas B · Oct 9, 2020 01:53:12 AM

Whats happening you refuse my TIDE BANK card and claimed it was a gift card???????

I don't have all day to sort your problems out get someone to call me on +44 207 112 5158

Goran V · Oct 9, 2020 02:15:06 AM

Hi Douglas,

I`m sorry for the inconvenience this has caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.

Aymen F · Oct 9, 2020 07:08:13 AM

hi
IM having a problem with my upwork account regarding paying the freelancer
I've been using this website for the past 4 years and never facing any problem with the payment method but out of a sudden when I was about to pay the freelancer the payment got rejected and I tried to solve the problem by rewrite the bank account informations and same problem happened
What should I do ?

Andrea G · Oct 9, 2020 08:21:10 AM

Hi Aymen,

I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

~Andrea