Need to contact support to verify my credit card but it doesn't give an option to contact suppor

[Goran V]

Hi Douglas,

I`m sorry for the inconvenience this has caused you. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.

[Aymen F]

hi
IM having a problem with my upwork account regarding paying the freelancer
I've been using this website for the past 4 years and never facing any problem with the payment method but out of a sudden when I was about to pay the freelancer the payment got rejected and I tried to solve the problem by rewrite the bank account informations and same problem happened
What should I do ?

[Andrea G]

Hi Aymen,

I'm sorry to hear you're having trouble with payments. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[Nikki B]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

[Aleksandar D]

Hi Nikki,

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

Thank you.

[Mattt L]

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

[Goran V]

Hi Mattt,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[Mercy K]

A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?

[Goran V]

Hi Mercy,

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.

[Diana F]

I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error