Unable to verify credit card

[Nikki B]

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

[Aleksandar D]

Hi Nikki,

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

Thank you.

[Mattt L]

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

[Goran V]

Hi Mattt,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[Mercy K]

A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?

[Goran V]

Hi Mercy,

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.

[Diana F]

I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error 

[Aleksandar D]

Hi Diana,

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.

[Rod H]

This is just ridiculous!! According to your own website I need to reach out to UPWORK to get somebody to assist with verifying the payments made to my card to continue to verify billing methods but cannot find any way possible to contact support!!!

[Goran V]

Hi Rod,

I`m sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.