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Re: Unable to verify credit card

e7edd82e
Active Member
Nikki B Member Since: Oct 12, 2020
1781 of 1,991

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you my mmnane is Nikki **Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1782 of 1,991

Hi Nikki,

 

I checked and it seems that you already chatted with our team on this support ticket. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
63f43dc2
Active Member
Mattt L Member Since: Oct 12, 2020
1783 of 1,991

It said I used the max attempts to verify my card. I put the correct amount in, but now it says I need to contact support.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1784 of 1,991

Hi Mattt,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
keinomercy
Active Member
Mercy K Member Since: Feb 25, 2020
1785 of 1,991
A pop up message saying payment cannot be proccesed try an alternative payment keeps on coming when I want to add connects. What could be the problem?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1786 of 1,991

Hi Mercy,

 

I would suggest checking with your bank if your account is enabled for international charges, or adding another billing method. Thank you.

~ Goran
Upwork
c39621ac
Active Member
Diana F Member Since: Oct 14, 2020
1787 of 1,991

I am a new user on upwork, I had a project and hired someone, but cannot pay him until I finish the verify process - which I cannot do due to some error 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1788 of 1,991

Hi Diana,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.

~ Aleksandar
Upwork
e41e13a0
Active Member
Rod H Member Since: Oct 19, 2020
1789 of 1,991

This is just ridiculous!! According to your own website I need to reach out to UPWORK to get somebody to assist with verifying the payments made to my card to continue to verify billing methods but cannot find any way possible to contact support!!!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1790 of 1,991

Hi Rod,

 

I`m sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
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