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8cc2e51d
Community Member

Need to contact support to verify my credit card but it doesn't give an option to contact support

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

2,018 REPLIES 2,018

Hi Cortez,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Upwork
ffaf2470
Community Member

Hi Varelia or Bojan,

 

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

ba4d5619
Community Member

Card reached max attempt limit.

How should verify card?

Hi there,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your billing method, thank you.

~ Goran
Upwork

Thanks

3db0ccb4
Community Member

HI 

i have the same issue can you tell some one to reach out me for manual verfication.

471e9e35
Community Member

Just wondering if my account okay or not
BojanS
Community Manager
Community Manager

Hi Ahmed,

 

 It looks like you're communicating with our team regarding your account status on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.

 

Thank you for your patience!

~ Bojan
Upwork
99d9101c
Community Member

Hello, I am new to upwork and  after i pressed Review and Pay button upwork asked me to verify the card I had put in, however I had a different currency and didnt know i should do extra steps to do different currency verification, however i tried 3 times and now its locked and it says to contact costumer support which is the most usseles thing I have ever seen.

BojanS
Community Manager
Community Manager

Hi Drinos,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
a0fb1945
Community Member

Hi,

I am trying to add a payment method using, Direct to Local Bank.

My bank name is  **Edited for Community Guidelines**

Now the problem is this:

I have a credit card and try to attach it to pay. but they not allow me to link a bank account, I put all the detail.

 

Thanks

Farhan

Hi there,

 

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check this help article for more information on acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork

Hi,
Can you explain me a bit more please. You want to pay me for what reason?
Thank you so much.

Hi Ahmed,

 

Would you mind clarifying your concern so we can better assist you?

 

Thank you.

~ Luiggi
Upwork
c04ca662
Community Member

 

Hi Olivia,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork

The two payments have been applied to my account here screen shots

confirm verify, I have the amount from my card to verify the payment.

BojanS
Community Manager
Community Manager

I apologize for the delay in receiving an update, Deones.

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork
c0fd1afa
Community Member

I need help to verify my payment, I already received the work, I just need to pay the fee. Thank you

Hi Deones,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork

Hi, I can not verify my credit card, can you assist me?

ddf3f78f
Community Member

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you. How can I verify my card without contacting support once I am locked out because it doesn't seem like support wants to be contacted for this issue?

BojanS
Community Manager
Community Manager

Hi Jiseon,

 

It looks like you were able to successfully verify your billing method. Feel free to reach back to us if you still need any assistance.

 

Thank you for reaching out to us! 

~ Bojan
Upwork
05f2d8ce
Community Member

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support

BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Maja.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
5188c19d
Community Member

Trying to verify credit card, I can see the transactions but when I tried entering them to verify the card it told me they were wrong.

Hi Christina,

 

I checked your account and it looks like the team already assisted you in verifying your credit card via chat. Please let us know if you need further help.

~ Joanne
Upwork
a699335a
Community Member

I urgently need to hire but keep getting "cannot authorise card" and "maximum number of times to add a billing method" error.Please help

Hi Boniface and Ranya,

 

Our team will reach out to you both via tickets and will assist you further with your billing methods. Thank you.

~ Goran
Upwork
03748ccc
Community Member

Hi, 

I want to hire a freelancer but I cant because of credit card verification. I have read articles about it yet see no messages from upwork to verify. The money has been taken from the credit card and I cant verify it.  Please help

Hi Emir,

 

I checked and it looks like you were able to verify your card! Please let us know if you need any further assistance.

 

Thanks!

~Andrea
Upwork
e7905008
Community Member

I am getting this error:
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.

When I try to make an offer from debit card. My card is already added to billing methods but I am not able to make any offer. Please help its urgent.

Hi Ankush,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
hayyuzair
Community Member

Hi

 

I am trying to verify my billing method as a client. It seems to have been verified, but I do not know what should happend next. I heard that Upwork sends 2 payments to verify the payment method. I have not yet receieved the payments. Please tell me what to expect. 

Hi Uzair,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
76982059
Community Member

am facing issue while updating my visa card

Hi Ali,

 

I'm sorry to hear you had trouble updating your card. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

 

Thank you

~ Luiggi
Upwork

Hello,

 

I am trying to set up my billing method as a client, but it says 'Upwork does not accept pre-paid or gift cards'. The card I am trying to use is a Payoneer card. It's not a gift card. Please help me. 

 

**Edited for Community Guidelines**

 

mzubair78
Community Member

money got deducted from my account when i added billing method into my client account but not refunded yet its been 13 days

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