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Re: Nigerian Freelancers

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1991 of 2,010

Hi Hex,

 

I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error. 

~ Joanne
Upwork
67f7e149
Active Member
Anna C Member Since: Apr 27, 2021
1992 of 2,010

The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
1993 of 2,010

Hello Anna,

 

I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.

 

Thank you.

Pradeep H.

Untitled
67f7e149
Active Member
Anna C Member Since: Apr 27, 2021
1994 of 2,010
Thanks. That worked when I entered the details in Safari.

Anna
c94d463e
Active Member
Vera C Member Since: Apr 9, 2021
1995 of 2,010
Got automatically charged of plus subscription today , would to have a refund thanks
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1996 of 2,010

Hi Vera,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.

~ Goran
Upwork
ca8fd690
Active Member
Chris S Member Since: May 25, 2021
1997 of 2,010

I'm unable to add a credit card as a payment method because I'm getting an error (see attached).

The software is telling me month and year are required despite the fact that I have filled in those fields.

Please assist so I can setup this payment method and hire my freelancer.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1998 of 2,010

Hi Chris,

 

I apologize for the inconvenience. Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

~ Joanne
Upwork
04d80cae
Active Member
Zameer A Member Since: Jun 1, 2021
1999 of 2,010
I meet all the criteria.
JS Bank ATM mastercard.
Fill all the requirement but my payment method not added.
Added my ATM Card in payment method so i can hire.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2000 of 2,010

Hi Zameer,

 

I checked and it looks like the transaction is declined by your issuing bank. You might want to reach out to them directly so that they can assist you with the specific decline error. 

~ Joanne
Upwork
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