when I add my visa card to pay my freelancer it says charge failed . I tried removing the card then putting it again but now it wont let me add the card again. pls help ASAP
I too have had this problem - despite numerous attempts to create a freelance contract my payment method is not being accepted.
I am using the same card as per other Upwork services.
I have sent you guys a scan of my ID as requested, though I don't see why that was necessary given that I have been using your services for years now.
Please can this be looked as asap.
Of course! I checked and it looks like the charge on your card keeps getting declined. Please contact your card issuer for more information about the specific charge decline.
I'm having the same issue. How long does it usually take for support to reach out? I need the issue resolved fast or I might lose the candidate I need to hire. The problem is not payment decline but the inability to update payment method or add new method. I get the message: "Your account is being reviewed and you may have to verify your identity. Reach out if you do not get an email in 2 business days" but I want to know if this can be done faster. Thanks
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
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