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Membership refund

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1991 of 2,012

Hi Ali,

 

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork
709fec62
Active Member
Hex Z Member Since: Apr 17, 2021
1992 of 2,012

good day i am trying to hire, but my mastercard keeps getting declined, how do i go about this?

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1993 of 2,012

Hi Hex,

 

I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error. 

~ Joanne
Upwork
67f7e149
Active Member
Anna C Member Since: Apr 27, 2021
1994 of 2,012

The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
1995 of 2,012

Hello Anna,

 

I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.

 

Thank you.

Pradeep H.

Untitled
67f7e149
Active Member
Anna C Member Since: Apr 27, 2021
1996 of 2,012
Thanks. That worked when I entered the details in Safari.

Anna
c94d463e
Active Member
Vera C Member Since: Apr 9, 2021
1997 of 2,012
Got automatically charged of plus subscription today , would to have a refund thanks
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1998 of 2,012

Hi Vera,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.

~ Goran
Upwork
ca8fd690
Active Member
Chris S Member Since: May 25, 2021
1999 of 2,012

I'm unable to add a credit card as a payment method because I'm getting an error (see attached).

The software is telling me month and year are required despite the fact that I have filled in those fields.

Please assist so I can setup this payment method and hire my freelancer.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2000 of 2,012

Hi Chris,

 

I apologize for the inconvenience. Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

~ Joanne
Upwork
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