I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error.
The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.
I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.
I'm unable to add a credit card as a payment method because I'm getting an error (see attached).
The software is telling me month and year are required despite the fact that I have filled in those fields.
Please assist so I can setup this payment method and hire my freelancer.
I apologize for the inconvenience. Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know.
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