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Need to contact support to verify my credit card but it doesn't give an option to contact support

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
91 of 1,988

Hi Muhd,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
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7c29141f
Active Member
Justin H Member Since: Jul 16, 2020
92 of 1,988

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
93 of 1,988

Hi Justin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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24785962
Active Member
John M Member Since: Aug 14, 2020
94 of 1,988

I have the same problem. I signed up for UpWork today, entered my credit card and need to hire a consultant today. I called American Express who says the two test charges were approved but UpWork needs to approve now. I have a consultant on hold and time sensitive work pending. I need immediate help. There is no contact support phone number. Needless wait!

f58d5069
Active Member
Venu P Member Since: Nov 4, 2020
95 of 1,988

Hi , not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer ?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
96 of 1,988

Hi Venu,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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c6b53984
Active Member
Roxon A Member Since: Oct 14, 2019
97 of 1,988
I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?

8f389a2c
Active Member
Rick O Member Since: Feb 5, 2019
98 of 1,988

I got the same issue!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
99 of 1,988

Hi Rick,

 

We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us. 


~ Bojan
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8f75a2cc
Active Member
Konstantin A Member Since: Mar 28, 2019
100 of 1,988

Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"

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