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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Arun L Member Since: May 14, 2020
1271 of 1,516

Hi,

 

Would you help me verifying me Visa and Amex cards please?

 

It is asking the below:-

 

Requires verification. Contact customer support
 
Can you help please?
 
Thanks
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1272 of 1,516

Thank you for reaching out to us, Arun.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.


~ Bojan
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Active Member
Jaiden S Member Since: May 20, 2020
1273 of 1,516
I'm trying to verify my credit card but it makes me contact support and it doesn't give me an option to contact support
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1274 of 1,516

Hi Jaiden,

 

I have shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Veronica J Member Since: May 22, 2020
1275 of 1,516

Screen Shot 2020-05-22 at 3.50.49 PM.png

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1276 of 1,516

Hi Veronica,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Calvin Y Member Since: May 22, 2020
1277 of 1,516

To whom it may concern,

 

I am experiencing trouble with payment as I have balance in my Paypal but cannot pay my freelancer. I don't have any means verifying my PayPal and my credit card also cannot be authorised even though it's working fine elsewhere.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1278 of 1,516

Hi Calvin,

 

Thanks for reaching out to us. I checked and it seems that you already added a billing method. Could you please let me know if you still need help with this?

 

Thank you.

~ Aleksandar
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Active Member
Naomi A Member Since: May 24, 2020
1279 of 1,516
I have also been locked out no need to verify my credit card. Can not find a number or contact for customer service. I’m getting very frustrated. Please help!
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1280 of 1,516

Hi Naomi,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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