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Need to contact support to verify my credit card but it doesn't give an option to contact support

4d78ed3a
Active Member
Ramiro P Member Since: Feb 16, 2020
161 of 1,937
I need asistance to fix this problem
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
162 of 1,937

Hi Ramiro, 


Before I proceed, could you please try posting the job through a desktop/laptop computer to see if the issue persists? 


-Avery
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e2ea5772
Active Member
Abdullah B Member Since: Aug 14, 2020
163 of 1,937

Hey, I couldn't find a suitable place for the solution to my issue. I have created my account a few days back and could not able to add the payment method of Credit card and Paypal is not working in my country. I'm also attaching a screen-shot of my issue. Kindly sort this out on a priority basis so that I can able to buy connects.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
164 of 1,937

Hi Abdullah,

 

Please try clearing your cache and cookies or logging in with another browser to add your billing method. Thank you.


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e6755a26
Active Member
Orane C Member Since: Feb 28, 2019
165 of 1,937

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
166 of 1,937

Hi Orane, 


I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 


-Avery
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2717f4cd
Active Member
Rawan M Member Since: Apr 2, 2019
167 of 1,937
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
168 of 1,937

Hi Rawan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.


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bondcarol61
Active Member
Carol B Member Since: Jul 5, 2018
169 of 1,937

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

kochubei_valeria
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
170 of 1,937

Hi Carol,

 

It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
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