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Need to contact support to verify my credit card but it doesn't give an option to contact support

78d345dd
Active Member
Mero M Member Since: Oct 19, 2020
1791 of 1,991
Hello I am contacting you about my card I cannot validate it Can you help me please
I passed the 3 attempts
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1792 of 1,991

Hi Mero,

 

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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e5aac945
Active Member
Jonathan E Member Since: Oct 19, 2020
1793 of 1,991

I have the same issue. 2 payments total $10 were withdraw and returned to my card, but it is still not verified

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1794 of 1,991

Hi Jonathan,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.

 

Thank you.

~ Aleksandar
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415e1794
Active Member
Zoha I Member Since: Oct 21, 2020
1795 of 1,991

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1796 of 1,991

Hi Zoha,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
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f2e8f225
Active Member
Clare L Member Since: Oct 26, 2020
1797 of 1,991

Hi there

I posted a job and it was completed but I forgot that the credit card listed was now invalid. I've since added a new one but will the payment be processed again on the new credit card or do I need to do something else?

thanks

Clare

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1798 of 1,991

Hi Clare,

 

I checked, and it looks like you have added another card on file and it is active. The transaction shows as processed as well, and you can check it from here. Let us know if you need further help. 

~ Joanne
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f7ae015d
Active Member
Jonalyn E Member Since: Oct 27, 2020
1799 of 1,991

I’m having trouble to verify my payment method using my credit card. I enter the amount 3 times but the reply “you have exceeded the maximum attempts to verify”. Can anyone assist me?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1800 of 1,991

Hi Jonalyn,

 

One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
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