Need to contact support to verify my credit card but it doesn't give an option to contact support

[Aleksandar D]

Hi Jessie,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Hitesh M]

I am having too much trouble to verify my card! An amount of $400 has been deducted from my card into the escrow and YET it has not been verified still!. I am not able to pay the freelancer who I hired and my card is not being verified despite me entering the right amounts for verification. 

I came on upwork to make life easier for me but I am spending more time on these non productive issues. My card for some reason has been blocked on upworks as I cannot press verify option for it. I need to contact customer support but it is impossible to reach them. Please tell me HOW CAN I RELEASE the $400 in the escrow to the freelancer. 

[Joanne Marie P]

Hi Hitesh,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

[Cortez R]

How do I get verified? 

I haven't seen any email's regarding this process and I've got a freelancer who is awaiting me to hire him. Confused about the whole process. 

Thanks for any help! 

[Andrea G]

Hi Cortez,

Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!

[Melinda S]

Hi Varelia or Bojan,

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

[Swipe W]

Card reached max attempt limit.

How should verify card?

[Goran V]

Hi there,

Our team will reach out to you via ticket as soon as possible and will assist you further with your billing method, thank you.

[Swipe W]

Thanks

[Ghulam M]

HI 

i have the same issue can you tell some one to reach out me for manual verfication.