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Need to contact support to verify my credit card but it doesn't give an option to contact support

2c0f9bfb
Active Member
AZ P Member Since: Jan 8, 2021
1891 of 1,939

Thank you Andrea 

I could not find anything in the link for a support ticket

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1892 of 1,939

Hi AZ,

 

I can see our team has already reached out. You should have received an email notification where you can access your ticket.

 

Thanks!

~Andrea
Untitled
0bb5110d
Active Member
Sean M Member Since: Jan 8, 2021
1893 of 1,939

Hi everyone, I am having an issue with paying a freelancer. Although I used Paypal 2 days ago on Upwork and it worked fine, today I cannot pay. First my credit card was denied, and I tried to change to my Paypal but it was also declined. I erased both from my Upwork account to try again but it never syncs. Below are pictures of what pops up when I try to sync. Either I get a blank page or a weird kind of notice that I have never seen before. Thanks in advance for any help. Sean

 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
1894 of 1,939

Hi Sean,

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.  

 

You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.

 

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

Thank you,

~ Nikola

Untitled
0bb5110d
Active Member
Sean M Member Since: Jan 8, 2021
1895 of 1,939
Thank you. I think you were right about the card. I entered it and was finally allowed to add my Paypal account. I will wait a few days and try the transaction again
Sean
xkhan-afaq
Active Member
Afaq K Member Since: Apr 22, 2020
1896 of 1,939

Hello Everybody,

 

I want to pay my first freelancer after hiring.
When I use my visa card I am facing issue that card is not valid.

That was definitely because budget for the job was 120 USD and I had not enough money in my visa credit card. But than I have send enough money in my card and still facing problemo.

 

How much time this process will take to integurate my card in the system.

 

Afaq Khan

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1897 of 1,939

Hi Afaq,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Untitled
751c1106
Active Member
Rocque C Member Since: Jan 25, 2021
1898 of 1,939

I need help in verifying my credit card. I I was debited but no option to input the exact amount to enable the verification. Please help thanks.
See attachment

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1899 of 1,939

Hi Rocque Colins,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the card verification.

Thank you.

~ Aleksandar
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e906f7f2
Active Member
Rayid A Member Since: Jan 26, 2021
1900 of 1,939
Hello,
I faced this message :
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.

I don't know where the problem is because I have been using the same card for my billings and my card is fully loaded with cash. Kindly help me out.
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