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Need to contact support to verify my credit card but it doesn't give an option to contact support

ed327217
Active Member
Ens S Member Since: Mar 31, 2021
1971 of 2,006

thanks

60fa3277
Active Member
Desstrict P Member Since: Apr 1, 2021
1972 of 2,006

I cannnot find the amounts that are deposited to verify my debit card, It doesn't show the deposits it only shows the balence, there has to be another way to verify my card, what is it?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1973 of 2,006

Hi Desstrict,

 

I checked and it looks like you were able to verify your card! If you need any further assistance please let us know.

 

Thanks!

~Andrea
Upwork
60fa3277
Active Member
Desstrict P Member Since: Apr 1, 2021
1974 of 2,006
thank you
47430126
Active Member
Fan Y Member Since: Apr 1, 2021
1975 of 2,006

Hi I have the same issue. please help me to reactivate my account. I have verified the new payment method. Thanks.

47430126
Active Member
Fan Y Member Since: Apr 1, 2021
1976 of 2,006

There was some issue with the payment card and Upwork suspened my account.

I have updated the billing method but it was still on hold.

 

Is there any way I can contact Upwork to reactivate my account? this is so inconvenient...

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1977 of 2,006

Hi Fan,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
amandeepdubey
Active Member
Aman D Member Since: Apr 6, 2021
1978 of 2,006

Its totally strange there is no way  to raise a ticket or chat with a customer support executuve, my billing is all messed up can any one suggest how to reach the Upwork support 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1979 of 2,006

Hi Aman,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket and email as soon as possible and will assist you further with your billing method. Thank you.

~ Goran
Upwork
60fa3277
Active Member
Desstrict P Member Since: Apr 1, 2021
1980 of 2,006
they have an email address
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