Of course! I checked and it looks like the charge on your card keeps getting declined. Please contact your card issuer for more information about the specific charge decline.
I'm having the same issue. How long does it usually take for support to reach out? I need the issue resolved fast or I might lose the candidate I need to hire. The problem is not payment decline but the inability to update payment method or add new method. I get the message: "Your account is being reviewed and you may have to verify your identity. Reach out if you do not get an email in 2 business days" but I want to know if this can be done faster. Thanks
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error.
The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.
I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.