Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Aug 25, 2019 06:35:57 AM by Aleksandar D
Hi Lydia,
Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 25, 2019 07:44:37 AM by James W
Hi,
Unfortunately I've made too many incorrect attempts to update my debit card. I live in Australia and forgot to convert it to US currency. May I please have another attempt?
James
Aug 25, 2019 08:03:13 AM by Aleksandar D
Hi James,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 27, 2019 10:23:04 AM by Terri M
Hello,
I have the same issue on verification issues on my account. can you please assist me as well? Thanks.
Terri
Aug 27, 2019 11:21:01 AM by Bojan S
Hi Terri,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.
Aug 27, 2019 11:28:15 AM by Terri M
Aug 28, 2019 01:08:11 AM by Anna P
Good day,
As a new client, I need to verify my billing method and have unfortunately entered 3 wrong entries in order to do so. I am aware that I need to speak to Customer support but could not get the direct email address or number. So if you could please reach out to me in order to verify my account I would appreciate it.
Thank you!
Anna
Aug 28, 2019 01:36:11 AM by Goran V
Hi Anna,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 28, 2019 05:14:09 AM by Irinel Alexandru M
Hi Upwork,
I entered money to my credit card and I still get this message and I am not sure how to avoid this.
"Our attempt to charge your Visa ending in 9632 was declined."
I'd like to get help from you.
Aug 28, 2019 05:33:34 AM by Goran V
Hi Irinel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 28, 2019 06:44:58 AM by Maxim S
Same issue - not able to verify payment anymore and it is blocked. Help me please.
- Maxim
Aug 28, 2019 07:15:38 AM by Goran V
Hi Maxim,
Our team will reach out to you as well and assist you further with your billing as soon as possible. Thank you.
Aug 30, 2019 02:59:07 AM by Goran V
Hi Maxim,
Our team has already reached out to you with more details and are waiting on your response back. Please review the details our team shared with you on your ticket and feel free to follow up with any additional questions. You can access your tickets on this link, thank you.
Aug 30, 2019 09:21:36 AM by Rosalie M
After 3 failed attempts to verify my credit card, I have been locked out and told to contact customer support. How can one rectify this with out having a customer support number to call? Very Frustrated.
Aug 30, 2019 09:56:49 AM by Bojan S
Hi Rosalie,
We're sorry to hear about the inconvenience this caused. We'll have one of our agents reach out to you via support ticket to assist you with adding your billing method.
Thank you for reaching out to us.
Aug 30, 2019 09:10:02 AM by Dalmo C
I am trying to add a billing method, but keep getting the message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have contacted the bank/credit card already and things are clear on their side. It seems I will need help from someone at Upwork to complete the setup.
Thank you.
Aug 30, 2019 09:58:32 AM by Bojan S
Thank you for reaching out to us, Dalmo.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Sep 1, 2019 10:07:54 AM by Hassan A
hi i face a problem with code verfication it doesnt work please help
Sep 1, 2019 01:17:21 PM by Joanne P
Hi Hassan,
One of our team members will reach out to you via support ticket and assist you in verifying your credit card. Thanks.
Sep 1, 2019 11:27:00 AM Edited Sep 1, 2019 04:30:57 PM by Joanne P
You don't have a valid billing method on file with Upwork. Please correct this before making an offer.
please my problem solve i from canada **Edited for Community Guidelines**
Sep 1, 2019 04:31:23 PM by Joanne P
Hi Waleed,
One of our team members will reach out to you via support ticket and assist you in verifying your credit card. Thanks.
Sep 2, 2019 01:47:28 AM by Ajay S
Hello
Am trying to add my billing method for visa card but everytime it is showing unable to process this.
Please help
Sep 2, 2019 03:32:19 AM by Goran V
Hi Ajay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 27, 2019 07:32:43 AM by Elena R
I was wrong to confirm the 2 amounts to verify my bank account, what should I do?
Aug 27, 2019 08:31:08 AM by Bojan S
Hi Elena,
We'll have one of our agents reach out to you via support ticket to assist you with your bank account verification process.
Thank you for reaching out to us.
Sep 4, 2019 07:30:29 AM by Gianfranco D
Hi i'm gianfranco. Same problem: Requires verification. Contact customer support
Sep 4, 2019 07:37:22 AM by Gianfranco D
At the same time if I check my card balance, it appears that 10 dollars have been deposited.
the error is shown in the attachment
Sep 4, 2019 08:08:46 AM by Bojan S
Thank you for reaching out to us, Gianfranco.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Sep 6, 2019 05:35:37 AM by Fahad S
Hi, Can you kindly help me out with verification too. And please fix it so there is a way to get it verified instead of wasting hours trying to find a way to pay. This whole process is terrible.
Sep 6, 2019 05:45:03 AM by Goran V
Hi Fahad,
Our team will reach out to you via ticket as soon as possible and assist you further. Thank you for your feedback as well and I'm sorry about the inconvenience this had caused you.
Sep 4, 2019 02:24:04 PM Edited Sep 4, 2019 02:27:43 PM by Cory N
Registered on Upwork and entered card payment information. Two test transactions were ran in the amount of $10. We decided not to use Upwork and I am wondering if I need to verify the transactions or if they will automatically refund to the card.
Sep 4, 2019 03:17:54 PM by Bojan S
Hi Cory,
We'll have one of our agents reach out to you via support ticket to assist you with your concern.
Thank you for reaching out to us.
Sep 6, 2019 07:11:12 AM by Sarah G
Sep 6, 2019 07:45:06 AM by Bojan S
Hi Sarah,
Thank you for reaching out to us. I just checked this for you and it looks like you successfully verified your billing method. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 6, 2019 08:11:41 AM by Bojan S
Hi Amal,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Sep 6, 2019 01:49:18 PM by Amber M