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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Amr T Member Since: Jul 24, 2017
11 of 1,823

Hi Varelia or Bojan,

I have the same issue - not able to verify payment anymore and it is blocked.

Thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 1,823

Hi Amr,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via support ticket to assist you with your request.


~ Bojan
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Active Member
Brandi M Member Since: Jun 5, 2019
13 of 1,823

I have the same issue

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 1,823

Hi Brandi,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Johnny L Member Since: Jul 8, 2020
15 of 1,823

Hi  Bohan,I have same issues about locking my credit card after three times  failure veriification, need  your help

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
16 of 1,823

Hi Johnny,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Daniela G Member Since: Jun 3, 2019
17 of 1,823

Hello, I have the same Issue, can you help me? I just register 2 of my cc and both with the same status... Requires verification. Contact customer support

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Active Member
Anne M Member Since: Jun 19, 2019
18 of 1,823

I have the same issue. I need to verify my account, yet I'm getting a message to contact support and there is no support customer service number. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
19 of 1,823

Hi Anne, 

I'm sorry if this has caused you any inconvenience. A member of the Customer Support Team will reach out to to assist you with your credit card verification. 

 

ETA: Hi Anne, I wanted to check, are you referring to the request to verify your identity to get the ID-verification badge on your account? Or are you referring to verifying your bank account? You may try to remove, and then re-add your bank account. The two small deposits should re-initiate. We can escalate this to the team if this doesn't work. 


-Avery
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Active Member
Srikanth R Member Since: Jul 29, 2019
20 of 1,823

Hi There,

 

Due to three failed attempts my card verification is blocked. I would like to activate my card and purchase the next level of membership but it is not allowing it. 

 

Kindly request you to do the needful.

 

Regards,

Srikanth

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