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Need to contact support to verify my credit card but it doesn't give an option to contact support

Active Member
Jordan H Member Since: Dec 14, 2019
21 of 899

I'm having the same problem as well.  I completed the verification process, saw the transactions posted on my credit card account, and complete verification through the link in the email I recieved afterwards.  It is still not verified and says I must contact customer service  rep.  I appreciate whatever help you can provide.

Joanne Marie P Moderator Member Since: Nov 26, 2017
22 of 899

Hi Jordan,


I'm sorry for the inconvenience. One of our agents will reach out and assist you directly via a support ticket. Thank you.

Active Member
Kurtis G Member Since: Oct 3, 2019
23 of 899

I need the same help as everyone else here it seems. My credit card wouldn't verify I'm assuming because the "small charges" were shown in CAD for me as that is my bank's currency. Anyways I've use all my attempts and now I need to contact support which is miserably complicated with upwork apparently. Not a great first impression as someone who has come here with full intent to spend money.

Avery O Moderator Member Since: Nov 23, 2015
24 of 899

I'm sorry to learn about your experience, Curtis. I have shared your account information with the Customer Support Team and someone will reach out to you directly to assist you with your concern. 

Active Member
Pietro M Member Since: Oct 30, 2019
25 of 899

Hi Joanne, 


currently have the same issue. 


I tried all the attempts but it did not go through. 


Waiting for your help. 



Bojan S Moderator Member Since: Mar 9, 2018
26 of 899

Thank you for reaching out to us, Pietro.


One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process. 

~ Bojan
Active Member
Pietro M Member Since: Oct 30, 2019
27 of 899

Hi, I'm currently having issues to verify my credit card. I did receive the 2 transactions but when I added the amount here on the website it said they were wrong. Is it possibile to speak to an agent? 

Active Member
Daniel A Member Since: Nov 22, 2019
28 of 899
Hi I'm having the same issue please can someone help me
Active Member
Parisa S Member Since: Jan 5, 2020
29 of 899



I could not verify my credit card, as I could not enter the exact amount of small charges to my account. The problem is the charges apperes in thai baht currency rather than dollars which is needed by upwork. any help would be recommended.



Aleksandar D Moderator Member Since: Mar 23, 2019
30 of 899

Hi Parisa,


I had to remove your thread as it was against our Community Guidelines. Regarding your credit card verification, one of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar