Need to contact support to verify my credit card but it doesn't give an option to contact support

[Kizee E]

I too am having the same issue with payment verifications in this thread.  I apologize if Ive subimitted a request the incorrect way but I am new to this site and need help ASAP.

[Joanne Marie P]

Hi Kizee,

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thank you!

[Nitesh K]

I am getting error "You have exceeded the maximum attempts to verify" when i try to complete my credit card verification. How to reset or contact customer support?

[Joanne Marie P]

Hi Nitesh,

A team member will reach out to assist you directly with this issue. Thank you for your patience. 

[Diyoda S M]

I am having the same issue. And no documentation is available to resolve it

[Valeria K]

Hi Diyoda,

Sorry you ran into issues adding a payment method. We'll have one of our support agents reach out to you directly and assist you with your credit card verification.

[Jese M]

it will not let me pay the free lancer because it will not let me verify my card but had no problem taking the money out my account for the verification process.

[Joanne Marie P]

Hi Jese,

I've shared your concern with the customer support team, and one of the team members will reach out via support ticket to assist you directly. Thanks!

[Andras T]

I've just registered, added a billing method and tried to verify my credit card. It was charged 2 times (sum of $10) and now under "Billing methods" next to the cc I see "Requires verification. Contact customer support".

Any idea what to do?

[Andras T]

I think the issue is that I entered the wrong amounts a few times... but dunno now what to do. I've also tried to remove and re-add the cc but the issue remained.